In this classroom-based Work Experience module, you will gain relevant knowledge and skills required to engage in a professional workplace. You will learn about the rights and responsibilities of employees and employers, health, safety and welfare at work, equality legislation and regulations reg
In this classroom-based module, the learner will have the knowledge, skills and ability to operate successfully in a range of retail environments.
Gain practical retail selling skills for customer service roles, from confident communication to secure payments, refunds, stock tools, and customer queries.
In this classroom-based module, learners will learn how to analyse, evaluate and critically apply marketing management principles and practice to a range of contexts, such as working independently, taking responsibility for the work of others and or to progress to higher education and training.Read more ›
In this module, learners will gain in-depth knowledge and understanding of the customer service function and how to develop the necessary skills required for excellent customer service in an organisation.
In this self-paced online module, learners will learn how to analyse, evaluate and critically apply marketing management principles and practice to a range of contexts, such as working independently, taking responsibility for the work of others and or to progress to higher education and training.
Build confident customer service skills for retail, hospitality, admin and support roles with this QQI Level 5 component award.
